When I have clients traveling I provide them with their final itineraries. I do my best to make sure I have included all the details and cover things on what to expect, even if things do not go exactly as planned.
I have had a few different situations happen since I started my career in the travel industry. I know not everything will always go as planned like we would hope they would. It is life, things happen.
One incident was where the client had to cancel the complete trip. Part of it was due to a hurricane and the other was due to a medical condition that kept them from traveling. They had travel protection as recommended. I was my clients advocate to help make sure all the documents were submitted in order to request a refund. Their trip was fully refunded.
The second incident was a destination wedding. The wedding had to be relocated from one part of Mexico to a different location in Mexico due to a hurricane. Some guests of the wedding party had travel protection and some didn't. I was the advocate for the wedding group to get the wedding relocated where there was availability for their wedding date, new flights, rooms and transfers so the wedding could go on as planned. Everyone was lucky and fortunate that we were able to make the necessary changes without any additional cost due to the situation. The wedding was still a success for the couple.
When you cancel a trip and you don't have travel insurance, more often than not you will either lose your funds or receive a credit(with change fees), even with medical issues and weather issues. Refunds after certain dates are rare especially with airlines.
I do my best to get the best resolution possible. I can't guarantee this type of success when things happen, but the moral of the story is that I am your advocate, fighting on your behalf when things go wrong that were not your fault.
(PS--Get travel protection insurance.)
When travelers are planning their vacations from Austin, TX many don't think about the importance of having travel insurance. It is a small price to pay to cover your investment. Many say their credit card company's have insurance so they don't need travel insurance. Travelers really need to check into that to make sure they offer what they would need in case of an emergency.
Here are reasons why you should consider travel insurance:
1.A week before you leave for your trip from Austin, TX a family member passes. How are you going to handle your non-refundable payments for your trip?
2.You were in an accident in your destination and there wasn't adequate medical services. Who are you going to reach out to for assistance?
3.A hurricane damages the destination you were getting ready to travel to. How are you going to reschedule your trip and what happens to the funds paid on it?
4.Your flight gets cancelled due to weather while trying to get home to Austin, TX. Who is going to help you reschedule your flights?
5.Your on a business trip to Europe and realize your passport is lost. How are you going to get a new passport in time to get back to the states or emergency cash?
I love to travel and explore the world. My goal is to help others actually experience their desired destination(s) whether they are traveling solo or as a group. The world has so much to offer.