Advocate=When Things Go Wrong

JOB LOSS

When I have clients traveling I provide them with their final itineraries.  I do my best to make sure I have included all the details and cover things on what to expect, even if things do not go exactly as planned.

I have had a few different situations happen since I started my career in the travel industry. I know not everything will always go as planned like we would hope they would.  It is life, things happen.

One incident was where the client had to cancel the complete trip.  Part of it was due to a hurricane and the other was due to a medical condition that kept them from traveling. They had travel protection as recommended.  I was my clients advocate to help make sure all the documents were submitted in order to request a refund. Their trip was fully refunded.

The second incident was a destination wedding. The wedding had to be relocated from one part of Mexico to a different location in Mexico due to a hurricane. Some guests of the wedding party had travel protection and some didn't.  I was the advocate for the wedding group to get the wedding relocated where there was availability for their wedding date, new flights, rooms and transfers so the wedding could go on as planned.  Everyone was lucky and fortunate that we were able to make the necessary changes without any additional cost due to the situation. The wedding was still a success for the couple.

When you cancel a trip and you don't have travel insurance, more often than not you will either lose your funds or receive a credit(with change fees), even with medical issues and weather issues. Refunds after certain dates are rare especially with airlines.

I do my best to get the best resolution possible.  I can't guarantee this type of success when things happen, but the moral of the story is that I am your advocate, fighting on your behalf when things go wrong that were not your fault.

(PS--Get travel protection insurance.)

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